Troubleshooting & FAQ

📖 6 min read•Version 1.2.0

1. "The overlay doesn't appear on some pages."

Cause: Chrome Security Policy

Explanation: Extensions are legally blocked from running scripts on:

  • The Chrome Web Store (chrome.google.com/webstore)
  • Internal Settings pages (chrome://settings, chrome://extensions)
  • Local file viewers (sometimes)

Solution: BackTick detects this restriction and automatically launches a Fallback Popup window instead. It looks slightly different but functions the same.

2. "I pressed keys and the UI closed unexpectedly."

Cause: Focus stealing

Explanation: If you click outside the overlay (on the blurry background), BackTick assumes you want to return to the page and closes itself.

Solution: Use Shift + Alt + Q to enable Sticky Mode. The UI will stay open until you explicitly press Escape.

3. "Volume Boost isn't working on YouTube."

Cause: AudioContext restrictions

Explanation: The page must have active audio playing for the script to hook into the stream.

Solution: Try pausing and playing the video once to initialize the booster.

4. "My shortcuts conflict with another app."

Solution:

  1. Go to chrome://extensions/shortcuts
  2. Find "BackTick"
  3. Change Alt + Q to anything you like (e.g., Ctrl + Space, Cmd + E)
💡 Tip

Some key combinations are reserved by Chrome or your OS and cannot be used. Try a different combination if your choice doesn't work.

Frequently Asked Questions

Is BackTick free?

Yes! BackTick is completely free. No premium features, no subscriptions, no hidden costs.

Does BackTick collect my data?

No. BackTick runs 100% offline and never sends any data to external servers. Your browsing activity stays entirely on your device. See our Privacy Policy.

Does BackTick work with Tab Groups?

Yes! BackTick has first-class support for Chrome Tab Groups including De-Clutter mode, group renaming, recoloring, and the Undo Stack.

Can I use BackTick across multiple windows?

Yes. BackTick shows tabs from all Chrome windows. You can switch between tabs in any window from your current window.

Does it work on other browsers?

Currently, BackTick is only available for Google Chrome. Support for other Chromium-based browsers (Edge, Brave) may be added in the future.

Getting Help

If you have a question that isn't answered here:

  • Submit feedback: Fill out our support form
  • Report bugs: Include steps to reproduce the issue
  • Feature requests: We're always looking for ways to improve!